Troubleshooting

Authentication Errors Authentication errors: EXM needs to restart and re-authenticate due to session, token, or account issues.

Device Limit Reached Device Limit Reached: HWID mismatch on a new/reset PC—contact support to reset your hardware ID.

Email Not Authorized to Sign Up Email not authorized: your address was flagged—use a standard provider like Gmail, Outlook, Yahoo, or iCloud.

Failed to Apply Optimizations Error Failed to Apply Optimization: EXM couldn’t complete a tweak due to permissions, security blocks, or system conflicts.

Failed to Load Scripts Error Failed to Load error: fully close EXM, relaunch it, and try the action again.

Premium Paused Error Premium Paused error: your renewal payment failed—update billing details and retry to restore premium access.

Reinstalling Windows (With or Without USB) Reinstalling Windows: step‑by‑step guide for fresh installs with or without USB, plus key prep steps.

Resetting your Network Adapters Resetting network adapters: restore Windows’ default network settings to fix connectivity issues or revert EXM tweaks.

Reverting Broken Features and Tweaks Reverting tweaks: use the Fixes tab to safely undo specific EXM changes and restore default behavior.

Security Errors Security errors: check antivirus and Windows security settings, then reinstall EXM with admin permissions if needed.

Smart System Detection Freezing Smart System Detection freeze: fullscreen EXM with F11 to reveal the hidden Continue button.

Time Sync Error Time Sync Error: sync Windows date & time settings to fix clock issues and clear the EXM warning.

Too Many Request From This IP Error Too many requests error: switch your network profile to Private, then reopen EXM (and back to Public on shared Wi‑Fi).

Unable to Connect Error Unable to connect error: troubleshoot ISP, DNS, and network issues blocking access to the EXM website.

Uninstalling EXM Uninstalling EXM: remove it via Windows apps/settings or Control Panel, and revert tweaks separately if needed.