Troubleshooting

An EXM Optimization Keeps Failing While Others Work Learn what to do when one EXM optimization repeatedly fails while the rest of your optimizations apply successfully.

Authentication Errors Troubleshoot EXM authentication errors caused by expired sessions, account issues, or sign-in problems and restore access to the application.

Device Limit Reached Learn how to resolve a Device Limit Reached error by signing in to the correct account, requesting an HWID reset, or adding more devices to your subscription.

Email Not Authorized to Sign Up Learn what to do if your email address is not authorized during EXM sign-up and which email providers are recommended.

EXM BIOS Tuner Settings Failed to Apply Learn what to do when an EXM BIOS Tuner setting fails to apply, including hardware compatibility, BIOS support, ASUS requirements, and troubleshooting steps.

EXM Cannot Create a Restore Point Learn what to do when EXM cannot create a backup or Windows restore point before applying optimizations.

EXM Game Mode Is Not Activating Learn what to do when EXM Game Mode does not activate, including checking the game executable, launcher selection, permissions, and game detection.

EXM Is Stuck on Applying Optimizations Learn what to do if EXM becomes stuck or unresponsive while applying optimizations and how to identify whether a specific tweak is causing the issue.

EXM Lost My Settings or Configuration Learn what to do if your EXM settings or configuration appears to be missing after an update, reinstall, restart, or other system change.

EXM Restore or Revert Did Not Fix My Issue Learn what to do when reverting an EXM tweak or using a Windows restore point does not resolve the issue you are experiencing.

EXM Says an Optimization Is Applied but Nothing Changed Learn why an EXM optimization may show as applied without producing an obvious visible change and how to verify whether it is working correctly.

EXM Won't Open or Launch Learn what to do if EXM will not open, immediately closes, or does not respond when you try to launch the application.

Failed to Apply Optimizations Error Troubleshoot EXM optimizations that fail to apply due to permissions, security software, system conflicts, or other Windows issues.

Failed to Load Scripts Error Learn how to resolve the Failed to Load Scripts error and restore EXM's ability to load and apply optimizations.

My Performance Got Worse After Using EXM Learn how to troubleshoot lower FPS, stuttering, higher temperatures, or worse system performance after applying EXM optimizations.