Receiving a Refund

If you would like to request a refund for an EXM purchase, please contact EXM Support by creating a support ticket.

When contacting us, please provide:

  • The email address associated with your EXM purchase

  • The reason you are requesting a refund

  • Any additional information that may help us locate or review your purchase

Our Support team will review your request in accordance with the EXM Refund Policy. Refund requests are reviewed individually and approval is not guaranteed.

After Your Refund Is Approved

Once a refund has been processed, the funds will be returned to the original payment method used for the purchase.

Depending on your bank or payment provider, it may take approximately 5 to 10 business days for the refund to appear on your account.

Please note that EXM cannot control processing times once the refund has been submitted to your payment provider.

Need Help?

Use the Get Help widget on our Support Hub to create a ticket and speak with the EXM Support team.

For additional information regarding refund eligibility and our refund process, please review our Refund Policy.