What to Do if Your EXM Configuration Is Missing

If your EXM configuration appears to have reset or disappeared, do not immediately reapply everything.

First determine whether the issue is limited to the EXM interface or whether the underlying Windows optimizations were actually reverted.

Most previously applied optimizations remain applied to Windows even when EXM is closed.

Step 1: Restart EXM

Close EXM completely and reopen it.

Allow EXM to finish loading and detecting your system.

Check whether your configuration reappears.

Step 2: Restart Your PC

Restart Windows and open EXM again.

This can resolve temporary issues involving:

  • Cached application data

  • Windows services

  • Hardware detection

  • Incomplete updates

Step 3: Make Sure You Are Using the Correct EXM Account

Confirm that you are signed into the correct EXM account.

If you use multiple email addresses, verify that you are not signed into a different account than the one normally used with EXM.

Step 4: Check Whether EXM Was Updated or Reinstalled

Configuration data may appear different after:

  • Reinstalling EXM

  • Updating EXM

  • Resetting application data

  • Reinstalling Windows

  • Cleaning application folders

If the issue began immediately after one of these actions, mention that when contacting support.

Step 5: Do Not Assume Your Optimizations Were Removed

EXM does not normally need to remain open for previously applied optimizations to continue working.

An interface configuration being missing does not automatically mean Windows reverted every system change.

Test your normal configuration before reapplying large groups of tweaks unnecessarily.

Step 6: Check Your Backup Page

If you created an EXM backup before applying your optimizations, open the Backup page and check whether your previous restore point is still available.

Backups can provide an additional recovery option if you need to return Windows to an earlier state.

Before Reapplying Everything

Avoid immediately selecting every optimization again.

Instead:

  1. Confirm your account.

  2. Restart EXM.

  3. Restart Windows.

  4. Check whether the actual system behavior changed.

  5. Reapply only what is necessary.

Need Help?

If your EXM settings or configuration disappeared unexpectedly, contact EXM Support and include:

  • EXM account email

  • EXM version

  • Windows version

  • Whether EXM was recently updated or reinstalled

  • Whether Windows was recently reinstalled

  • Screenshot of the affected page