My EXM Discount Code Is Not Working
EXM may offer promotional or discount codes that can be entered before completing your purchase.
If your discount code is not working, follow the steps below before contacting support.
Make Sure the Code Is Entered Correctly
First, confirm that the discount code has been entered exactly as provided.
Check for:
Extra spaces
Missing characters
Incorrect letters or numbers
Copy-and-paste errors
If possible, copy the code directly from the original promotion and try again.
Check Whether the Code Is Still Valid
Some EXM discount codes may only be available for a limited period.
A code may no longer work if:
The promotion has ended
The code has expired
The promotion is no longer available
The code has reached its usage limit
If the promotion included an expiration date, make sure you are attempting to use it before that date.
Check the Promotion Requirements
Some promotions may only apply to specific products, purchases, customers, or checkout conditions.
Make sure the item in your cart qualifies for the promotion you are trying to use.
Review the Discount Before Paying
When a valid discount code is accepted, review your checkout total before completing payment.
Make sure the expected discount appears before selecting Pay.
If the discount is not reflected in your order total, do not assume it will be applied after the purchase is completed.
Still Not Working?
If you believe you have a valid EXM discount code and it is still not being accepted, contact EXM Support before completing your purchase.
Please include:
The discount code
Where you received the code
A screenshot of the error or checkout page
The product you are attempting to purchase
Our support team can help determine whether the promotion is still valid or applicable to your purchase.