Subscriptions & Payments

Chargebacks vs. Contacting EXM Support Learn why you should contact EXM Support about a billing issue before filing a chargeback with your bank or payment provider.

Choosing the Best Plan For you Compare EXM Free, Plus, and Premium to find the package that best matches your performance goals, desired features, and level of system optimization.

EXM Premium Not Showing After Purchase Purchased EXM Premium but your account still shows the wrong plan? Follow these steps to refresh your account and verify your purchase.

How to Find Your EXM Purchase Receipt Learn where to find your EXM purchase receipt and what purchase information to provide when contacting EXM Support.

My EXM Discount Code Is Not Working Learn what to check if an EXM discount code is not being accepted during checkout.

Purchasing EXM for Multiple Devices Learn how EXM device access works, how to purchase access for additional PCs, and when you may need a device reset instead.

Purchasing EXM Premium Learn how to purchase EXM Premium, select device access, review optional add-ons, complete checkout, and activate your Premium license.

Receiving a Refund Learn how to request an EXM refund, what information to provide, and how to contact the support team for billing assistance.

What Payment Methods Does EXM Accept Learn which payment methods may be available when purchasing EXM Premium and why available options can vary.