EXM Premium Not Showing After Purchase

If you recently purchased EXM Premium but your account has not updated, try the steps below before contacting Support.

1. Make Sure You Are Logged Into the Correct Account

Verify that you are signed into EXM using the same account associated with your purchase.

If you have multiple EXM accounts or email addresses, your purchase may be linked to a different account.

2. Log Out and Back In

Sign out of EXM completely, then log back into your account.

This refreshes your account information and may immediately update your Premium status.

3. Restart EXM

Fully close EXM and reopen the application.

If EXM is still running in the background, make sure it is completely closed before launching it again.

4. Confirm Your Purchase Was Completed

Check your email for a purchase confirmation or receipt.

If the payment is still pending, declined, or unsuccessful, Premium may not be activated until the payment successfully completes.

Still Not Showing Premium?

If your purchase was successful and your account still has not updated, contact EXM Support.

Please include:

  • The email address associated with your EXM account

  • The email address used during checkout, if different

  • Your purchase receipt or order information

  • A brief description of the issue

Our Support team can verify the purchase and help ensure it is connected to the correct EXM account.