Windows Update Is Stuck or Failing
Windows Update may occasionally become stuck, fail to install an update, or repeatedly display an error.
Follow the steps below before attempting more advanced troubleshooting.
Step 1: Restart Your PC
Restart Windows completely and check for updates again.
A pending restart can prevent Windows Update from completing correctly.
Step 2: Check Your Internet Connection
Make sure your internet connection is stable.
If possible:
Restart your router
Avoid using a VPN temporarily
Try Ethernet instead of Wi-Fi
Confirm websites and downloads work normally
Step 3: Check Available Storage
Windows needs free storage space to download and install updates.
Open:
Settings > System > Storage
Make sure your Windows drive has sufficient free space.
Step 4: Check for Updates Again
Open:
Settings > Windows Update
Select Check for updates.
If Windows shows a specific error code, save or screenshot it.
Step 5: Run the Windows Update Troubleshooter
Open:
Settings > System > Troubleshoot > Other troubleshooters
Find Windows Update and run the troubleshooter if it is available on your Windows version.
Apply any recommended fixes and restart your PC.
Step 6: Repair Windows System Files
Corrupted system files can prevent Windows Update from working correctly.
Run:
DISM /Online /Cleanup-Image /RestoreHealthThen run:
sfc /scannowRestart your PC afterward.
Step 7: Try the Update Again
Return to Windows Update and attempt the installation again.
Avoid Repeatedly Forcing Shutdowns
Do not repeatedly power off your PC while Windows displays messages such as:
Working on updates
Installing updates
Do not turn off your computer
Interrupting an update during installation can damage Windows files.
Still Failing?
If the update continues to fail, contact EXM Support or Microsoft Support and include:
The update name
KB number, if shown
Windows version
Error code
Screenshot of the issue
Troubleshooting steps already attempted