How to Find Your EXM Purchase Receipt

After purchasing EXM Premium, you should keep your purchase confirmation or receipt for your records.

Your receipt can be useful if you ever need help with your purchase, account access, payment, or refund.

Check Your Email

Start by checking the email address associated with your EXM purchase.

Look for an email related to your EXM payment or purchase confirmation.

If you cannot find it, make sure to check:

  • Your Spam or Junk folder

  • Promotions or Updates folders

  • Any other email address you may have used during checkout

Searching your inbox for EXM may also help you locate the purchase.

What Information Is on My Receipt?

The information available can vary depending on the payment method used, but your purchase confirmation may include details such as:

  • Purchase amount

  • Purchase date

  • Payment method

  • EXM product or service purchased

  • Transaction or payment reference

  • Applicable taxes

Do not publicly share sensitive payment information.

Why Might EXM Support Ask for My Receipt?

A receipt or payment confirmation can help our support team locate and verify a purchase.

You may be asked for purchase information if:

  • EXM Premium is not appearing on your account

  • You purchased using the wrong account

  • You are requesting help with a payment

  • You are requesting a refund

  • You cannot identify which EXM account owns the purchase

Can't Find Your Receipt?

If you cannot locate your receipt, contact EXM Support.

Please provide as much of the following information as possible:

  • Your EXM account email

  • The approximate purchase date

  • The amount charged

  • The payment method used

  • Any transaction or payment reference available to you

Never send your full credit or debit card number to EXM Support.

Need Help?

If you need assistance locating or verifying a purchase, contact EXM Support and we'll be happy to help.